- $50 ex GST (this includes the first 20 minutes)
- $1.50 per km (based on Google Maps for travel to and from site)

- If the customer does not have a maintenance agreement and requires immediate assistance.
- Emergency call out fee $150 (this includes the first 20 minutes)

- Outside of normal business hours of 8:00am - 4:30pm Monday to Friday.
- After hours call out fee $250 (this includes the first 20 minutes)
- $1.50 per km (based on Google Maps for travel to and from site)

- Labour (on site or remote) $110 per hour, charged in 20-minute (or part thereof) blocks.
- Labour for customers with a maintenance contract but for work that falls outside the scope of the contract, $110 per hour, charged in 20-minute (or part thereof) blocks.

- Outside of normal business hours of 8:00am to 4:30pm Monday to Friday, and public Holidays.
- Labour (on site or remote) $160 per hour (charged in 20-minute blocks or part thereof), minimum charge of one hour.
- Labour for customers with a maintenance contract but for work that falls outside the scope of the contract, $160 per hour, charged in 20-minute (or part thereof) blocks, minimum charge of one hour.

- If free parking is not available and parking is not provided by the customer, parking costs will be passed on.

Chargeable work includes but is not limited to:
- Adds, moves and changes to physical or Cloud PBX systems.
- Additional and advanced training on a physical or Cloud PBX system.
- Investigating and rectifying faults on equipment and/or networks not covered by a maintenance agreement with us.