☁️ CloudPBX Feature List

📞 Voicemail Features

• Authentication with PIN
• Voicemail to E-mail (Optional Attachment)
• Custom greeting messages (Busy, Unavailable)
• Voicemail operator support
• Time zone support
• Sounds per language
• Limit voicemail length
• Limit voicemail count
• Voicemail Groups
• Message Waiting Indicator (MWI)

📊 System Dashboard & Extensions

• Protocols: SIP, IAX2, DAHDI
• Outbound Destinations Permissions
• Enhanced Services
• Caller ID control
• Codec selection
• Auto Provisioning
• Voicemail
• CSV upload / download
• Departments

📱 Communicator Modules

• QR Code
• Desktop Apps integration
• Mobile Apps integration
• Call Recording
• Least Cost Routing

📈 Billing & CDRs

• CDRs
• Optional Real Time Telephony Billing
• Destination Groups
• Local Destinations
• Other Networks
• Special Routes

📞 ERGs & Ring Groups

• Ring All, Linear, Least Recent, Fewest Calls, Random, Round-Robin with memory, Random with penalty
• Incoming Call Confirmation
• Custom greeting, Exit Digit
• Caller ID & Ringtone Customisation

📥 DIDs & Routing

• Caller ID Validation & Routing
• Caller ID Replacement
• Call Recording
• ERG Priority
• Force Codec
• Strip Digits
• Destinations: Extension, IVR, ERG, Voicemail, Conference, Remote Access, Trunk, Fax to E-mail, External Number, Phone Callback, Deny Access, Operation Times

🎛️ Extension Services

• Call Screening, Mobile Numbers, Speakerphone Page, Follow Me, Group Hunt, Call Forwarding, DND, Caller ID
• Last Caller, Call Park, Instant Recording, Call Pickup
• Call Filters & Blocking, Speakerphone Paging, Directory / BLF List, Speed Dial
• Web Callback, Call Monitoring, Overhead Paging, Paging/Intercom
• Remote Access, Personal IVR, Online Directory
• Pause/Unpause Call Recording

🖥️ Monitoring & Reporting

• System Extensions, Trunks, Conferences, ERGs
• ERG Panel, Live Channels, ERG Monitoring
• CDR Reports with search, filters, stats, recordings, CSV

🎵 Music on Hold

• Download / upload / conversion
• Grouped per class
• Random selection

⚙️ Administration

• Web Browser Admin, Role Based Admin
• Phone Auto Provisioning, IVRs (Standard, Pin, Multi-digit, Tree)
• Service Provider Templates
• SIP Settings: NAT, Timers, Debugging, QoS, etc.

📞 IVRs

• Extension, ERG, Conf, Voicemail, Fax to Email, External Number, Remote Access
• Default Caller ID, Change Language
• Custom greeting, timeout, permissions, ringing type
• IVR Directory (by name, voicemail greeting)
• PIN-based IVRs with expiry and CSV upload

💰 Billing Plans

• Billing rates per Destination Group
• Time-based dialling
• Minimum/connection charge
• Inclusive minutes, billing increments

📠 Fax

• SIP T.38 support
• Send/Receive via Email
• View in TIFF/PDF
• Custom Cover Page
• Remote FAX between CloudPBX

🌐 Global Settings

• Site/Tenant Admin
• Date/Time & Language Settings
• IP Restrictions

📦 Desktop Apps

• Optional: OutCALL, Presence Panel, Fax Agent, Communicator, CloudPBX Finder

🔌 CRM Integration

• On Request: SugarCRM, Salesforce, ZenDesk, Zoho, Microsoft Dynamics, Bullhorn

🌍 Browser Support

• Microsoft Edge
• Safari
• Google Chrome
• Firefox